Electricity Metering & Retail
Our experience in the Electricity Metering & Retail function extends back to 1928 when we provided the Meter Reading and Retail for approximately 300 customers in the Cowell area and continue this until 1970. After 1970 we were engaged by the Electricity Trust of South Australia to continue providing these services on their behalf, until 1986 when ETSA purchased the distribution system from Cowell Electric Supply and took over these operations. We also provided this service on behalf of the South Australian Government to the Remote Areas Energy Communities from 1977 – 2002 and in 2016 we were re-awarded this contract with the Government. Cowell Electric purchased the Iron Knob Distribution system from BHP in 1994 and continues to own and perform Meter Reading and Retailing residents at Iron Knob, as well as the township of Pimba.
From these years of experience we have developed sophisticated procedures and skills to handle this complicated administration function efficiently and effectively. We understand the process required to handle new customer connections, final reads, disconnections, non payment and test metering.
Our experienced meter readers encounter all types of meters including the older clock face types meters as well as remote smart meter data applications.
We utilise sophisticated cloud-based software to handle all types of meter reads, numerous tariff configurations and has the ability to easily customise customer bill templates. Its email functionality also provides cost effective distribution methods for all bill runs.
This software can be implemented for various types of rate invoicing including council, electricity, water and telecommunications.
Our experienced administration officers are well versed in customer relations and interactions. They are polite and responsive and are willing to assist all customers with any enquiry including practical ways to minimise electricity, re issuing of bills and payment plans etc.