Community APY, YALATA and Oak Valley Customers
Community Prepayment Customers
As of 1 July 2022, community residents of the APY Lands, Yalata and Oak Valley and associated homelands will be required to start paying for electricity. These customers are referred to as Community Prepayment Customers and will use prepayment (meter cards) to pay for electricity.
As with other remote communities throughout Australia, Community Prepayment Customers will pay for the electricity they use through a Prepayment Meter System. A regulation change was undertaken by the Department for Energy and Mining to require the Essential Services Commission of South Australia to reflect the licence requirements of Cowell Electric.
Details of this regulation change and associated consultation can be found at YourSAY website.
Cowell Electric maintain membership of the Pay as You Go Customer Consultation Group that was established as a general forum for knowledge sharing and to ensure ongoing discussions around customer protections. Information on meetings and activities of the group can be found at www.raes.sa.gov.au
MoneyMob Talkabout has been contracted by the South Australian Government to provide education and support to the affected community members before and after charging for electricity starts. More information about the education program can be found at: www.moneymob.org.au/pawa-atunmankunytjaku or call 1800 849 041