Cowell Electric is committed to providing a high quality service and place of business to our clients and staff. This commitment is reflected in our Quality Management System and the policies and procedures which underpin our Purpose and Values.
Cowell Electric has a wide range of fully developed policies, guidelines and procedures to cover the delivery of our services.
In 2017 our management system was certified to ISO 9001:2015, with clearly outlined and integrated policies, procedures and associated forms, which cover all aspects of our business. For example; client interaction, critical incidents, grievances, performance management, misconduct and project supervision.
Quality Assurance is a carefully planned and systematic approach, designed to enhance the quality of service delivery at Cowell Electric. The quality assurance system involves establishing and documenting processes and guidelines that encourage all staff to deliver the service with a predetermined level of excellence. It also considers compliance to legal and other regulatory standards. The implementation of consistent, professional service delivery is tested through our internal audit processes.