ELECTRICITY SUPPLY - RAES
In 2016 Cowell Electric Supply was awarded the Remote Areas Energy Supply contract (RAES Contract) by the South Australian Government to Manage and Maintain their electricity generation and distribution assets in the following communities;
Amata, Blinman, Cockburn, Glendambo, Indulkana, Kalka, Kaltijiti, Kanpi, Kingoonya, Mannahill, Marla, Marree, Mimili, Murputja, Nundroo, Nyapari, Oak Valley, Oodnadatta, Parachilna, Pipalyatjara, Pukatja, Umuwa, Watinuma, Yalata, Yunyarinyi.
On top of the management and maintenance of the assets Cowell Electric also conducts all meter reading and subsequent billing to over 1500 customers as well as the extensive reporting requirements to the South Australian government and other regulatory bodies for this scheme.
As a result of this contract we hold the Generation, Distribution and Retail Licence issued by the Essential Services Commission of South Australia (ESCOSA) for these areas.
We have established Service &Technical Installation Rules that provides all the necessary information to customers, sub-contractors or electrical workers requiring to work on or connect to the Distribution Systems managed by Cowell Electric.
We have service technicians located in these regions to perform our comprehensive maintenance program ensuring the reliability and safety of the system at all times. In the unfortunate event of an un planned interrupted supply of electricity we have an effective 24 hour fault reporting service .available to all our customers.
Are you a New Customer?
If you are planning on moving into an established property located in one of the regions listed above and your are not an existing customer with Cowell Electric please complete the application for supply of electricity form and return it to our accounts department at least 2 weeks prior to your moving date to ensure a timely creation of your electricity account. This application provides our accounts department with all the necessary information to establish your account with us, determining the appropriate tariff rate and outlines the terms and conditions for this electricity supply.
The South Australian government regularly reviews and sets the Electricity Tariffs for each of the communities above, and also subsidises these Electricity Tariffs to keep the cost of electricity to consumers in this region as low as possible.
The RAES customer connection and supply contract outlines the terms and conditions for the electricity supply to the customers in the sites of the Remote Areas Energy Supply contract. Similarly to on-grid customers, charges may apply for extra services, such as arranging a new connection or requesting final meter readings etc.
The Customer Charter outlines what you can expect as a customer under the RAES contract. It is based on the conditions of supply that have been approved by ESCOSA as a requirement of our retail licence conditions